Shipping & Delivery Policy
Effective Date: 5 July 2026
At Mangamta, we aim to deliver your beautiful daily wear jewellery to you in the safest and quickest way possible. We partner with reputed logistics companies across India (such as Delhivery, Blue Dart, Shiprocket or any other shipping partner as may deemed fit) to ensure your package reaches you securely.
By placing an order on our Shopify store, you agree to the shipping and delivery terms outlined below.
1. Shipping Locations
Domestic Only: We ship exclusively to pin codes within India.
International Shipping: At this moment, we do not offer international shipping or cross-border delivery.
2. Order Processing Time
Prepaid Orders: All orders paid via Credit/Debit Cards, UPI, or Net Banking are processed and dispatched within 24 to 72 hours of order placement.
Cash on Delivery (COD) Orders: COD orders are only processed after we successfully verify your order via a phone call, SMS, or WhatsApp message. Once verified, the order is dispatched within 24 to 72 hours of order placement.
Dispatches: Please note that orders are processed and shipped strictly on business working days. We do not dispatch orders on weekends (Saturdays and Sundays) or public holidays.
3. Estimated Delivery Timelines
Once your Order package is handed over to our courier partner, the estimated delivery timelines across India are as follows:
Metro Cities (Delhi, Mumbai, Bengaluru, Kolkata, Chennai, etc.): 3 to 7 business days.
Rest of India (Tier 2/Tier 3 cities and towns): 5 to 10 business days.
Remote Areas & North-East States: 7 to 12 business days.
Note: These timelines are estimates provided by courier companies. Delays due to extreme weather, festivals, or public disruptions are beyond our control.
4. Shipping Charges
Prepaid Shipping: We offer FREE shipping on all prepaid orders. There are no additional shipping fees, delivery charges, or hidden costs when you pay online via UPI, Cards, or Net Banking unless otherwise specifically mentioned.
Cash on Delivery (COD) Fee: For COD orders, applicable cash handling fee [e.g., ₹50] will be added to your total bill at checkout. This additional fee must be borne by the customer, as it is a direct service charge collected by our courier partners for managing cash collections which is non refundable.
5. Order Tracking
As soon as your parcel is dispatched from our location, you will receive a tracking link via email, SMS, or WhatsApp. You can use this link to monitor the real-time movement of your package on our courier partner's tracking portal.
6. Damaged or Tampered Shipments
Do Not Accept: To safeguard your purchase, please do not accept the delivery if the outer courier bag is torn, open, or taped over.
Unboxing Video Mandatory: As mentioned in our Return Policy, you must record a single, unedited unboxing video from the moment you open the sealed package. If any item is missing or damaged during transit, this video is mandatory to file a claim.
7. Delivery Attempts and RTO (Return to Origin)
Our courier partners will attempt to deliver the package up to 3 times at your shipping address.
Incorrect Address/Unavailability: If you are unavailable or provide an incorrect phone number/address, the package will be returned to our location.
Reshipping Charges: If a package returns to us due to customer unavailability, you will have to bear the shipping charges to resend the parcel to you.
8. Contact Information
If you have any queries regarding your shipment or delivery status, please reach out to us:
Email: info.mangamta@gmail.com