Refund, Return & Cancellation Policy

Effective Date: 5 July 2026

 

Thank you for shopping at Mangamta. We want you to love your jewellery. However, because our products are delicate artificial, Imitation and fashion accessories, we enforce a strict policy to ensure fairness and prevent misuse.

 

By purchasing from our website, you agree to the terms outlined below.

1. Mandatory Unboxing Video Requirement

 

The Rule: To claim a return, refund, or exchange for a damaged, broken, or missing item, you must record a single, continuous, unedited unboxing video.

 

The Process: The video must start before you open the courier package. It must clearly show the shipping label, the completely sealed outer bag, the opening process, and the condition of the product inside. Keep In mind that no part of package is outside screen record.

 

Failure to Provide: If you do not provide a valid, unedited unboxing video, your request for a return or refund will be rejected.

 

2. Return Window and Eligibility

 

Timeframe: We accept return or exchange requests within 48 hours of package delivery.

 

Condition: Items must be unworn, unused, unaltered, and packed in their original box/pouch with all tags intact.

 

3. Cash on Delivery (COD) Rules (India Only)

 

To manage the high operational costs of local COD orders in India, the following rules apply:

 

COD Verification: We reserve the right to verify all COD orders via a phone call, WhatsApp message, or SMS before dispatching. Unverified orders will be cancelled.

 

COD Fee: Any COD convenience fee charged at checkout is strictly non-refundable, as it is a service fee collected by our courier partners.

 

Refunds for COD Orders: We do not issue physical cash refunds for COD shipments. Refunds for verified COD returns will be issued exclusively as Store Credit/Discount Voucher or via Bank Transfer (NEFT) to an account matching the billing name.

 

4. Reverse Shipping and Logistics

 

·        Step 1: Video Review & Preliminary Acceptance: Your return or refund request will only be initially reviewed after you share your continuous, unedited unboxing video with our support team. If the video clearly validates the damage or issue, your return request will be provisionally accepted.

 

·       Step 2: Reverse Pickup: Once the request is provisionally accepted based on your video, we will arrange for our courier partner (such as Delhivery, Blue Dart, Shiprocket or any other shipping partner as may deemed fit) to pick up the parcel from your location and send it back to our warehouse.

 

Deduction of Charges: The customer is responsible for the reverse shipping costs. The actual reverse courier fee will be deducted directly from your final refund amount. Original shipping charges paid at checkout (if any) are strictly non-refundable.

 

5. Order Cancellation Policy

 

Before Handover: You can cancel your order at any time after placement, provided the parcel has not yet been handed over to our courier partner (such as Delhivery, Blue Dart, Shiprocket or any other shipping partner as may deemed fit).

 

After Handover: Once the package is physically handed over to the courier service, the order cannot be cancelled under any circumstances.

 

COD Rejections: If a customer repeatedly rejects or refuses to accept a COD package at their doorstep after it has been shipped, we will permanently block that customer from choosing the Cash on Delivery option for any future purchases.

 

6. Refund Process and Timelines

 

Final Physical Verification: A provisional acceptance based on your video does not guarantee an immediate refund. The final refund will be processed only after the package physically arrives at our location and our quality team thoroughly inspects the product to verify it is unused, unaltered, and contains all original items.

 

Approved Prepaid Refunds: Following successful physical verification at our location, the remaining balance (after deducting the reverse shipping fee) will be credited back to your original payment method (Credit Card, Debit Card, UPI, Net Banking or Bank Transfer like NEFT/RTGS) within 5 to 7 business days.

 

Approved COD Refunds: Following successful physical verification at our location, COD refunds will be processed via   or store credit within 5 business days.

 

7. Contact Us for Returns

 

To initiate a return or submit your unboxing video, contact our support team immediately:

 

Email: info.mangamta@gmail.com